When trying to install SP1, I encounter the error 8007010B. I've tried all 8 suggested resolutions on the microsoft page, but no luck. I've searched the forums, but the answer I encountered might as well have been Greek. I'm not stupid, but that was beyond my computer expertise. I emailed Microsoft help, and received some suggestions. But when I attempted to email the information requested back to the support person, they all bounced back. I let them know about the "bounce" problem, but the only answer I've gotten is that someone forwarded my email to her. Since then, silence. Holiday weekend?
Is Vista SP1 offered by Windows Update or are you attempting to install it manually?
What is the email address that bounces?
In what country do you reside? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/
Becky P wrote: > When trying to install SP1, I encounter the error 8007010B. I've tried all > 8 > suggested resolutions on the microsoft page, but no luck. I've searched > the > forums, but the answer I encountered might as well have been Greek. I'm > not > stupid, but that was beyond my computer expertise. I emailed Microsoft > help, > and received some suggestions. But when I attempted to email the > information > requested back to the support person, they all bounced back. I let them > know > about the "bounce" problem, but the only answer I've gotten is that > someone > forwarded my email to her. Since then, silence. Holiday weekend?
The email address that keeps bouncing is v-30c...@mssupport.microsoft.com Her name is Wang, so I even tried cwang instead of cwan - no luck
I'm in the USA. I first tried installing the SP1 offered by Windows Update, but it failed. Then, at the suggestion of the support person, I downloaded it and tried installing it from the desktop with a clean boot. I've also tried safe mode. I've tried uninstalling my virus software (AVG). I checked to be sure all the other updates had installed - they had.
I've got Vista Home Premium on a 64bit system. Intel Core 2 Asus P5K Pro motherboard. I know what these components are but don't really know anything about them. The guy who put my system together is flummoxed, too.
> Is Vista SP1 offered by Windows Update or are you attempting to install it > manually?
> What is the email address that bounces?
> In what country do you reside? > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/
> Becky P wrote: >> When trying to install SP1, I encounter the error 8007010B. I've tried >> all 8 >> suggested resolutions on the microsoft page, but no luck. I've searched >> the >> forums, but the answer I encountered might as well have been Greek. I'm >> not >> stupid, but that was beyond my computer expertise. I emailed Microsoft >> help, >> and received some suggestions. But when I attempted to email the >> information >> requested back to the support person, they all bounced back. I let them >> know >> about the "bounce" problem, but the only answer I've gotten is that >> someone >> forwarded my email to her. Since then, silence. Holiday weekend?
Today I also had a Microsoft support email bounce back to me. I guess I'll try to resend tomorrow. Maybe MS is having trouble migrating their servers to Linux. 8-)
> When trying to install SP1, I encounter the error 8007010B. I've tried all > 8 suggested resolutions on the microsoft page, but no luck. I've searched > the forums, but the answer I encountered might as well have been Greek. > I'm not stupid, but that was beyond my computer expertise. I emailed > Microsoft help, and received some suggestions. But when I attempted to > email the information requested back to the support person, they all > bounced back. I let them know about the "bounce" problem, but the only > answer I've gotten is that someone forwarded my email to her. Since then, > silence. Holiday weekend?
There are only a handful of posts about this error in the entire MS newsgroup database, so something's fishy here.
> The email address that keeps bouncing is v-30c...@mssupport.microsoft.com
Try using v-30c...@microsoft.com or c...@microsoft.com instead (send to both addresses).
> ...The guy who put my system together is flummoxed, too.
Take the machine back to him and show him what that error means:
8007010b = "The directory name is invalid"
[Personally, I think you're looking at a reinstall of Vista...and I think the guy who "put [your] system together" should do it for free AND get SP1 installed for you while he's at it.] -- ~PA Bear
Becky P wrote: > The email address that keeps bouncing is v-30c...@mssupport.microsoft.com > Her name is Wang, so I even tried cwang instead of cwan - no luck
> I'm in the USA. I first tried installing the SP1 offered by Windows > Update, > but it failed. Then, at the suggestion of the support person, I downloaded > it and tried installing it from the desktop with a clean boot. I've also > tried safe mode. I've tried uninstalling my virus software (AVG). I > checked > to be sure all the other updates had installed - they had.
> I've got Vista Home Premium on a 64bit system. Intel Core 2 Asus P5K > Pro > motherboard. I know what these components are but don't really know > anything > about them. The guy who put my system together is flummoxed, too.
> "PA Bear [MS MVP]" <PABear...@gmail.com> wrote in message > news:efnK1w83IHA.776@TK2MSFTNGP04.phx.gbl... >> Is Vista SP1 offered by Windows Update or are you attempting to install >> it >> manually?
>> What is the email address that bounces?
>> In what country do you reside? >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/
>> Becky P wrote: >>> When trying to install SP1, I encounter the error 8007010B. I've tried >>> all 8 >>> suggested resolutions on the microsoft page, but no luck. I've searched >>> the >>> forums, but the answer I encountered might as well have been Greek. I'm >>> not >>> stupid, but that was beyond my computer expertise. I emailed Microsoft >>> help, >>> and received some suggestions. But when I attempted to email the >>> information >>> requested back to the support person, they all bounced back. I let them >>> know >>> about the "bounce" problem, but the only answer I've gotten is that >>> someone >>> forwarded my email to her. Since then, silence. Holiday weekend?
That's our "last resort" plan. We were hoping to avoid it. But he's going to do it and yes, for free - no question there! He tried all day yesterday to get SP1 installed.
But what directory is invalid and why? All the other updates installed without a hitch. Why wasn't the error listed on the Microsoft website? I know the error is rare, but I'm not the only one who got it.
> There are only a handful of posts about this error in the entire MS > newsgroup database, so something's fishy here.
>> The email address that keeps bouncing is v-30c...@mssupport.microsoft.com
> Try using v-30c...@microsoft.com or c...@microsoft.com instead (send to > both > addresses).
>> ...The guy who put my system together is flummoxed, too.
> Take the machine back to him and show him what that error means:
> 8007010b = "The directory name is invalid"
> [Personally, I think you're looking at a reinstall of Vista...and I think > the guy who "put [your] system together" should do it for free AND get SP1 > installed for you while he's at it.] > -- > ~PA Bear
> Becky P wrote: >> The email address that keeps bouncing is v-30c...@mssupport.microsoft.com >> Her name is Wang, so I even tried cwang instead of cwan - no luck
>> I'm in the USA. I first tried installing the SP1 offered by Windows >> Update, >> but it failed. Then, at the suggestion of the support person, I >> downloaded >> it and tried installing it from the desktop with a clean boot. I've also >> tried safe mode. I've tried uninstalling my virus software (AVG). I >> checked >> to be sure all the other updates had installed - they had.
>> I've got Vista Home Premium on a 64bit system. Intel Core 2 Asus P5K >> Pro >> motherboard. I know what these components are but don't really know >> anything >> about them. The guy who put my system together is flummoxed, too.
>> "PA Bear [MS MVP]" <PABear...@gmail.com> wrote in message >> news:efnK1w83IHA.776@TK2MSFTNGP04.phx.gbl... >>> Is Vista SP1 offered by Windows Update or are you attempting to install >>> it >>> manually?
>>> What is the email address that bounces?
>>> In what country do you reside? >>> -- >>> ~Robear Dyer (PA Bear) >>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >>> AumHa VSOP & Admin http://aumha.net >>> DTS-L http://dts-l.net/
>>> Becky P wrote: >>>> When trying to install SP1, I encounter the error 8007010B. I've tried >>>> all 8 >>>> suggested resolutions on the microsoft page, but no luck. I've searched >>>> the >>>> forums, but the answer I encountered might as well have been Greek. I'm >>>> not >>>> stupid, but that was beyond my computer expertise. I emailed Microsoft >>>> help, >>>> and received some suggestions. But when I attempted to email the >>>> information >>>> requested back to the support person, they all bounced back. I let them >>>> know >>>> about the "bounce" problem, but the only answer I've gotten is that >>>> someone >>>> forwarded my email to her. Since then, silence. Holiday weekend?
[Personally, I think the problem was caused by how he installed Vista and where Vista's files were located. If he upgraded the machine from, e.g., WinXP to Vista, he didn't do it properly.]
Becky P wrote: > That's our "last resort" plan. We were hoping to avoid it. But he's going > to > do it and yes, for free - no question there! He tried all day yesterday to > get SP1 installed.
> But what directory is invalid and why? All the other updates installed > without a hitch. Why wasn't the error listed on the Microsoft website? I > know the error is rare, but I'm not the only one who got it.
> I appreciate your help! At least I'm not crazy.
> "PA Bear [MS MVP]" <PABear...@gmail.com> wrote in message > news:uBZoZuF4IHA.4800@TK2MSFTNGP02.phx.gbl... >> There are only a handful of posts about this error in the entire MS >> newsgroup database, so something's fishy here.
>>> The email address that keeps bouncing is >>> v-30c...@mssupport.microsoft.com
>> Try using v-30c...@microsoft.com or c...@microsoft.com instead (send to >> both >> addresses).
>>> ...The guy who put my system together is flummoxed, too.
>> Take the machine back to him and show him what that error means:
>> 8007010b = "The directory name is invalid"
>> [Personally, I think you're looking at a reinstall of Vista...and I think >> the guy who "put [your] system together" should do it for free AND get >> SP1 >> installed for you while he's at it.] >> -- >> ~PA Bear
>> Becky P wrote: >>> The email address that keeps bouncing is >>> v-30c...@mssupport.microsoft.com >>> Her name is Wang, so I even tried cwang instead of cwan - no luck
>>> I'm in the USA. I first tried installing the SP1 offered by Windows >>> Update, >>> but it failed. Then, at the suggestion of the support person, I >>> downloaded >>> it and tried installing it from the desktop with a clean boot. I've also >>> tried safe mode. I've tried uninstalling my virus software (AVG). I >>> checked >>> to be sure all the other updates had installed - they had.
>>> I've got Vista Home Premium on a 64bit system. Intel Core 2 Asus P5K >>> Pro >>> motherboard. I know what these components are but don't really know >>> anything >>> about them. The guy who put my system together is flummoxed, too.
>>> "PA Bear [MS MVP]" <PABear...@gmail.com> wrote in message >>> news:efnK1w83IHA.776@TK2MSFTNGP04.phx.gbl... >>>> Is Vista SP1 offered by Windows Update or are you attempting to install >>>> it >>>> manually?
>>>> What is the email address that bounces?
>>>> In what country do you reside? >>>> -- >>>> ~Robear Dyer (PA Bear) >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >>>> AumHa VSOP & Admin http://aumha.net >>>> DTS-L http://dts-l.net/
>>>> Becky P wrote: >>>>> When trying to install SP1, I encounter the error 8007010B. I've tried >>>>> all 8 >>>>> suggested resolutions on the microsoft page, but no luck. I've >>>>> searched >>>>> the >>>>> forums, but the answer I encountered might as well have been Greek. >>>>> I'm >>>>> not >>>>> stupid, but that was beyond my computer expertise. I emailed Microsoft >>>>> help, >>>>> and received some suggestions. But when I attempted to email the >>>>> information >>>>> requested back to the support person, they all bounced back. I let >>>>> them >>>>> know >>>>> about the "bounce" problem, but the only answer I've gotten is that >>>>> someone >>>>> forwarded my email to her. Since then, silence. Holiday weekend?
It was a clean install on a new machine. Any suggestions so we won't have the problem again? I still have nightmares about reinstalling the old Windows 3.1
Becky P wrote: > It was a clean install on a new machine. Any suggestions so we won't have > the problem again? I still have nightmares about reinstalling the old > Windows 3.1
> [Personally, I think the problem was caused by how he installed Vista and > where Vista's files were located. If he upgraded the machine from, e.g., > WinXP to Vista, he didn't do it properly.]
> Becky P wrote: >> That's our "last resort" plan. We were hoping to avoid it. But he's going >> to >> do it and yes, for free - no question there! He tried all day yesterday >> to >> get SP1 installed.
>> But what directory is invalid and why? All the other updates installed >> without a hitch. Why wasn't the error listed on the Microsoft website? I >> know the error is rare, but I'm not the only one who got it.
>> I appreciate your help! At least I'm not crazy.
