This document is thanks to Mark Mandel, in which I deliverately copied and modified. (Thanks Mark :) )

Required Information for support

• What version of ColdBox you are using?
• What CFML Engine you are on, and what version it is?
• What Operating System you are on ?
  

Required information if an error has occurred

• The FULLerror trace, including all templates, the line the error occurred, and the full error message. 
• Your Coldbox.xml file and any supporting files. 
• The surrounding code that the error is occurring at, along with an explanation of what it does

Some things to consider

• There can never be too much information in a support request
• Make sure you search all available resources first - including this google group.  Asking a question that has been answered a zillion times tends to irritate people, and irritated people don't tend to give out help.
  
• If you are not in front of the error / issue / computer, its probably better to wait until you are, because you are just going to get asked for more specific information, e.g. an exact copy paste of the error.
• If you're not sure to write something down, write it down anyway, in case it is actually needed
• Feel free to dig into the framework and see if you can work out what the issue is, in fact, its encouraged
• If it is a complicated issue, a small test bed available for download which shows off the issue/bug is highly appreciated