Help us help you!

You may have noticed that the Guides and friendly community members
often ask you for more information whenever you report that something
is broken. As such, we're proposing a few guidelines for when you're
posting a problem to the group. It's VERY IMPORTANT to provide all
this information when encountering an error and reporting a problem.
The speed of our team's response is, at times, directly related to how
quickly we are able to acquire all necessary information.

1. First and foremost, always provide a link to the Web Album or photo
URL that you're having problems with.

In addition, it's always helpful to post as much information as you
can:

-  A specific error message, and any additional information that's
given with the error message.
-  What browser and version you're using.
-  What exactly were you doing when you experienced the issue (what
step were you on, in what process, with what goal)?
-  Have you consistently experienced the issue or just sometimes?

Giving us the most information possible will help us troubleshoot and
understand what's going on even more quickly.

2. Look around first. Browse previous threads in the group, check out
Picasa Help ( http://picasa.google.com/support/). Do your research.

3. Combine like issues into one discussion. Chances are, someone else
is experiencing the problem you are, so make your post to the thread
that is already discussing what you'd like
to discuss (it'd be great if all users on one thread are experiencing
the same symptoms). That helps us keep track of the various issues and
know the scale of each problem.

4. Please don't post your problem to every thread you find - it just
clutters the group and makes things harder to sift through, which
means it will take us longer to diagnose and help solve a problem.

5. If you're utilizing the the Help Group as well as writing in to The
Picasa Team, let the Guides know when we post a response to you. That
way we can prevent sending you multiple answers and instead spend our
time helping other folks.