Digital Dictation and Transcription Google Group

Rare Philips 9600 Recording Problem

b...@novuscript.com (Bret Williams) — Tue, 16 Oct 2007 15:30:42 UT

We have recently had a customer who uncovered a rare bug with the
Philips 9600 Digital Voice Recorder. When doing frequent re-
recording, the voice file would become damaged and parts would sound
on playback as though the user was fast-forwarding while in Play
mode. Of course, he wasn't, and what had been dictated was lost.

Memory Card Corruption Recovery

b...@novuscript.com (Bret Williams) — Thu, 11 Oct 2007 14:57:39 UT

Occasionally, we have customers call because their removable memory
card in their digital voice recorder has become corrupted. The
contents of the card (i.e., the voice files) cannot be retrieved
using the software that came with the recorder.
Here's some steps to take to hopefully recover whatever voice files

RE: Feedback on Headsets

jpfernan...@msn.com (J.P. Fernandes, Esq.) — Thu, 11 Oct 2007 13:07:52 UT

Thanks

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[mailto:Digital-Dictation-Tran scription@googlegroups.com] On Behalf Of Bret
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Interesting question. I have tried headsets like those used with Dragon

Re: Feedback on Headsets

b...@novuscript.com (Bret Williams) — Thu, 11 Oct 2007 04:18:49 UT

Interesting question. I have tried headsets like those used with
Dragon naturally speaking, and those seem to work well (from
Plantronics, VXi), but as just one without an over-the-head bracket,
I'm not sure.
I'll test a couple I have around here and let you know if I find one
that works well.

Re: Feedback on Headsets

jma...@gate.net (Jeffrey R. Mazor) — Thu, 11 Oct 2007 01:16:54 UT

I have a DSS-4000 and like to use an earpiece when driving.
However, the sound is too low in any typical 3.5mm earpiece I try.
Any ideas?
Jeffrey Mazor

New Updater for DDS Player Pro

b...@novuscript.com (NovuScript) — Fri, 21 Sep 2007 15:47:54 UT

We have just posted a new updater for DSS Player Pro, version 4.10.1.
Be sure and read the PDF "Read Me, First" file before installing.
And, as always, if you bought your Olympus pro audio product from us
and you need help, tech support is free! So, call us at 866-408-1383
for assistance.

Macintosh Compatibility for the DS-50, DS-40 and DS-30

b...@novuscript.com (NovuScript) — Fri, 14 Sep 2007 17:05:49 UT

While it is not promoted, the installation CD for this recorder does
contain the DSS Player for Mac software. This software will help you
manage the voice files created by this recorder, and provide playback
capability. The software does NOT, however, provide podcast and
audible.com subscription management as does the DSS Player for PC

Feedback on Headsets

b...@novuscript.com (NovuScript) — Fri, 14 Sep 2007 15:20:52 UT

We often get calls from folks wondering which headset is better.
That's obviously a very tough question, as the use of any particular
headset is a matter of personal preference.
For instance, some prefer the U-shaped, under the chin headset. Others
like the firm "grip" of a stethoscope headset. There are also headsets

Card Reading Errors

b...@novuscript.com (NovuScript) — Thu, 30 Aug 2007 15:45:48 UT

Occasionally, we get calls from customers who, when connecting a
DS-4000 or DS-3300 to their computer for downloading voice files, get
an error message that the card cannot be read.
In the past, we all assumed this was a card corruption error. However,
recently we helped a customer overcome this error simply by updating

DSS Player Pro Update

b...@novuscript.com (NovuScript) — Tue, 17 Jul 2007 16:32:51 UT

Time again for a new update to the Olympus DSS Player Pro Dictation
and Transcription Module.
The current version is 4.10. As always, you can find this updater on
our support page at [link].
Also, if you are using Vista and having any trouble installing the DSS
Player Pro software, download the 4.10 MSI that's shown on the same

REVIEW: Philips 9600

b...@novuscript.com (NovuScript) — Mon, 11 Jun 2007 18:11:46 UT

As you may have seen on our site, Philips introduced a new model,
called the <a href="[link]
ProdID=AiUiXlgvCFakUc269dYCzZ4 ixTMH&fr=cat">DPM 9600</a>. We've sold
quite a few since it launched, and have had opportunity to find out
how it compares to previous Philips models, as well as to it's

Vista Firmware Updater to DS30/40/50

b...@novuscript.com (NovuScript) — Fri, 30 Mar 2007 19:58:11 UT

Olympus has released a firmware updater to the DS-30, DS-40 and DS-50
digital voice recorders.
We have posted it on our Web site at [link].
Be sure to read the Instructions before installing.

Vista Updater to DSS Player Pro

b...@novuscript.com (NovuScript) — Wed, 28 Mar 2007 19:02:18 UT

Olympus has now released a Vista compatible updater for the DSS Player
Pro. Go to [link] to download.
Be SURE to read the downloadable PDF instructions file before you
install to make sure you understand the updater.
As always, if you have ANY questions or need assistance with this

New Firmware Updater for the Philips 9850

b...@novuscript.com (NovuScript) — Fri, 23 Mar 2007 20:11:11 UT

We've posted a new firmware updater for the 9850 at
[link]. According to Philips, this
updater addresses the following:
1) Not recognizing a busy signal in a timely fashion when a caller
terminates a call by simply hanging up the phone without first
pressing [ *,#]
2) Caller hears "..please dictate.." followed 15 seconds later by

New Support Section and Downloads

b...@novuscript.com (NovuScript) — Mon, 19 Mar 2007 23:35:16 UT

We now have a new Support section on our Web site at
[link]. We've collected the latest
updates for software and firmware, as well as information on repairs
and service.
Of particular note are two new updates: the Vista update to the DSS
Player (not the DSS Player Pro - we're still waiting for that), and